Terms and Conditions
Please ensure your order is paid in full, three business days prior to delivery. If the payment is not received in full prior to delivery, we reserve the right to refuse delivery.Our delivery stock are our premium trees. Should you be unhappy with your tree please make us aware within 24 hours of delivery. We are happy to provide a full refund and remove your tree. Unfortunately we cannot provide a replacement.
Our trees are freshly cut prior to delivery. We will also provide you with Tree Care Instructions to help your tree stay as fresh as possible until Christmas. However, we will NOT take responsibility if your tree dies and therefore do not provide refunds under these circumstances.
Please remember, we will try our best to deliver during your requested delivery time but we cannot guarantee this. In case we are delayed, please ensure a bucket of water available for our delivery team.
If you have requested a roadside pick up, your tree must be on the verge before 8am on the day you have requested. Your tree will not be collected if it is not visible from the street.
Our trees are freshly cut prior to delivery. We will also provide you with Tree Care Instructions to help your tree stay as fresh as possible until Christmas. However, we will NOT take responsibility if your tree dies and therefore do not provide refunds under these circumstances.
Please remember, we will try our best to deliver during your requested delivery time but we cannot guarantee this. In case we are delayed, please ensure a bucket of water available for our delivery team.
If you have requested a roadside pick up, your tree must be on the verge before 8am on the day you have requested. Your tree will not be collected if it is not visible from the street.
How to care for your Fresh n Bushy Christmas Tree:
- Give it a fresh cut to remove a 1/2-inch thick disk of wood from the base of the trunk before placing in a stand with a water reservoir. Our staff can do this for you on site or at your home during delivery.
- Immediately fill the reservoir with plenty of water. Your tree will drink up to 6 liters withing the first 24 hours.
- Stand in a cool room out of direct sunlight. Avoid major sources of heat (fireplaces, heaters, heat vents)
- Check the water daily to ensure the water level does not go below the base of the tree
- IMPORTANT: if your tree runs out of water it will seal up with sap. It will need a fresh cut to continue drinking.